Twilio Calls

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Twilio Calls

This App is a third-party communication platform utilized to make, receive, and record calls to and from the monitor technician room. This App also is used to send and receive quick messages to and from the monitor technician room. Twilio is accessible through the app store under Communications.


Twilio Calls App

Creating Call Groups

  1. Click + to create a call group.
  2. Type in the following fields:
    • Notification phone number
    • Backup phone number (Recommended to be a phone number for a phone located in the monitor technician room)
    • Activate Text to Voice
    • Activate Central Monitoring


Note: Linked Communication Groups for Departments (Recommended for multiple monitor technician configurations. This will allow incoming calls to ring each monitor technician's station simultaneously.)

     3. Select Save.

For editing, select the Edit button next to any call group allows the settings above to be modified.


Managing Call Groups

  1. Select each unit and drag-and-drop into each call group.

Note: When creating new units you much drag-and-drop the new unit into the correct call group. Not doing this will result in quick messages and calls to patients in that unit to fail. 




The Twilio Authentication settings are:

  • Area Code
  • Request Twilio Account
  • Twilio Account SID
  • Twilio Auth Token
  • Twilio Client SID
  • Twilio API Key
  • Twilio API Secret
  • Twilio FCM Push Credential SID
  • Twilio APNs Push Credential SID
  • Main Phone Number

Select save when finished.


P/N 070-2811-01 Rev. A

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